CONDITIONS AND CHARTER OF QUALITY

Efficiency

To avoid any misunderstandings and errors of planning, every request must be sent solely by e-mail to this address: petsitting@pt.lu

We commit to answering your request(s) within 72 hours (except on weekends and periods of intense activity in particular during the school holidays).

1st meeting

An initial meeting of a maximal duration of 30 minutes will be carried out to meet you, get acquainted with your animal and collect the information necessary for the optimal care of your pet during your absence is mandatory.

Contract

Each service rendered is formalized by a contract duly completed and signed by both parties. This contract resumes all the information necessary for the well being of your animal. We propose contracts covering defined or undefined periods. Do not hesitate to inquire.

Conditions

It is mandatory that your companion:

- wears a medal or be chipped for animals having outdoor access

- Has a regular anti-parasitic treatment

- Be up to date on its vaccinations

- not be aggressive

In the case that your pet has not been treated with an anti-parasitic and vaccinated, we shall ask you to sign the discharge of responsibility in case of disease or infection during the time for which your animal is in our care.

Breed

For questions of insurance, Petsitting SàRL reserves the right not to accept certain breeds of dogs considered as dangerous (categories I and II in particular), including attack or defense dogs as well as specific breeds of dog whose size is considered too large or at risk.

Insurance

Petsitting SàRL is a company registered and assured under the civil and professional liability. The insurance coverage subscribed to by Petsitting SàRL will not be activated should any claim be based on false declarations by the owner of the animal, concerning, in particular, the health of the latter, its vaccinations, tattoo, and medical history. Any thus resulting deterioration suffered by the animal related to this fact will be the entire responsibility of the owner.

Food

The owner supply the food for their animal. If necessary the company commits to provide your stock at your expense.

Walks

During walks, dogs will necessarily be kept on a leash in town or according to the current municipal regulation at the place the walk takes place. Outside these zones, if the dog is obedient, a progressive then total release will be possible.

Emergencies

In case of emergency, Petsitting SàRL reserves the right to procure veterinary care necessary for the animal as a result of disease or accident. All Veterinary expenses and any associated expenses will be charged to the animal’s owner, who commits to reimburse Petsitting SàRL for such fees upon presentation of documentary evidence and diagnosis of the veterinarian.

Validity of the offer

The offers are valid 15 calendar days from the date of emission of the offer for requests of more than three months in advance and seven calendar days for requests of less than three months in advance. For last-minute requests less than 15 calendar days in advance, the offers are valid 48 hours.

RESERVATION and PAYMENT

It is mandatory that all reservations be made by return email and the payment of the sums due, before the date of validity at the latest, as indicated at the foot of the offer.

1. Payment of services for DOG WALKING and DAYCARE

Payment of services rendered is made upon receipt of the invoice sent after accounting at the end of the month, net amount and without any discount, by bank transfer to our account BCEE LU97 0019 2655 9715 7000

2. Payment for services rendered by MUPPESTUFF (full boarding)

50 % deposit at the time of reservation before the maturity date indicated on the offer and the balance on the last day of care, net amount and without any discount, by bank transfer to our account BCEE LU97 0019 2655 9715 7000

Cancellation

1. DOG WALKING and DAYCARE SERVICES

Any cancellation must be made the day before the service is to be rendered and no later than 10 o'clock in the morning on that day. After this deadline, the walk, or the day of care will be charged in its entirety.

2. MUPPESTUFF SERVICES

Any cancellation must be made 15calendar days in advance at the latest. Beyond this stipulated deadline the deposit will not be returned. For any cancellation less than 15calendar days in advance, the amount of the order will be charged in its entirety.

GENERAL CONDITIONS for MUPPESTUFF

Article 1 : IDENTIFICATION ET VACCINATION

Only identified dogs  (tattoo or chip) with up to date vaccinations dating more than 15 days and less than a year): against canine distemper, Parvovirus, Leptospirosis (CHLP), kennel cough  (Pneumodog or Nobivack KC by way of infra nasal) are admitted.

The vaccination against rabies is strongly advised, but not compulsory. The animal’s health record and identification papers must be handed over to the pension during the stay.

The owner is conscious of the fact that, in spite of the vaccination, the dog risks contracting kennel cough while being cared for in a kennel environment as well as the day-to-day contact with other dogs in a group setting. PETSITTING SàRL will not be held responsible in case of contamination in spite of the vaccination but will arrange for the necessary treatment in case of the appearance of the symptoms during the period of care.

In the following cases, the pension cannot be held responsible: if the dog gets looses and runs away and contracts the hereafter enumerated diseases, or even in the event of death:

-Vaccination CHPL Leptospirose/kennel cough/TCL not up to date or lacking the signature

-Lack of identification or illegible identification

-Lack of vaccination/health record book or out of date identification papers

Article 2 : CONDITIONS OF REFUSAL AND ACCEPTANCE OF AN ANIMAL

PETSITTING SàRL reserves the right to refuse the entrance of an animal, which appears to be sick or contagious. Females in heat and non-castrated males are not admitted to the pension. The owners of non-sterilized females will have to stipulate the date of the last period during which the female was in heat before admittance to the pension is permitted.

Animals must have had an internal de-worming treatment (vermifuge) and external anti-parasitic treatment against fleas and ticks before the entering the pension. It is recommended to worm the animal 15 days after the stay. The pension refuses all liability if the animal has parasites after this stay in the pension, which would be attributable to the administration of an ineffective antiparasitic treatment administered before admittance. If a parasitic state harmful to the proper hygiene of the pension, or a health problem is detected, the animal will undergo, at the expense of the owner, disinfection or a veterinary visit.

Article 3b: PERSONAL OBJECTS

The pension accepts the personal objects (toys, carpets, mats, baskets) but refuses all liability in case of damage.

Article 4 : DISEASES AND ACCIDENTS

The owner commits to advise PETSITTING SàRL of any possible health problems, emotional, and behavioral issues and the veterinary treatments appropriate for his animal. In case of disease, accident or wounding of the animal arising during the stay in our establishment, the owner permits PETSITTING SàRL to proceed with the care the latter considers necessary. Expenses ensuing from such care must be reimbursed by the owner upon the production of documentary evidence emanating from the veterinarian.

In case of a bite or wound inflicted by another dog, the owner of latter will be held responsible and will have to take care of expenses.

It is hereby specified that hygiene and disinfection of buildings are assured daily. The pension is never responsible for the health of the animal: its unique obligation in this matter consists of, if it is noticed by the suspect signs, in having the boarder examined by the veterinarian attached to the establishment, and following the eventual veterinary prescriptions, and as such at the expense of the owner of the animal.

The owner must be insured by a civil liability insurance policy covering its animal, and remains responsible for all possible damage caused by his animal during its stay at the pension, except for grave faults attributable to PETSITTING SàRL and recognized as such. Boarding an animal does not result in a pure and simple transfer of responsibility. Thus, damages, except those done to green spaces, noise pollution or stains/messes (urine, feces, bloody discharge during times of heat) inside the habitat will be the object of an additional invoicing. The pet owner entrusts his animal to PETSITTING SaRL in full knowledge of the height of the fence railings (1,60m) The pension cannot be held responsible should the animal jump the fence and run off.

Article 5: DEATH OF AN ANIMAL

In the event of the death of an animal during its stay, an autopsy will be carried out to determine the cause(s) of death. A report will be established by the Veterinarian, and a certificate will be delivered to the owner at the latter's expense. Any animal 13 years old or more will not be autopsied except upon the express request of the owner.

Article 6 : ABANDONMENT

 In case the owner cannot pick up his animal on the date stipulated in the contract, the customer commits to inform PETSITTING SaRL. Failing this, 15 days after the expiry date of the contract, the pension can hand over the animal to an animal protection association (or shelter/refuge), and all the supplemental expenses will be charged to the owner.

Article 7 : INVOICING

The daily price includes the accommodation and the walk of 1h to 1h30 during the day. The customer supplies the food, the treats, and any other accustomed food. Every boarder will receive a daily meal corresponding to his usual diet.

The day of arrival and the day of departure will be charged regardless of the hour of arrival or departure of the animal. A reminder: All medical and surgical expenses will be charged to the owner.

Article 8 : RESERVATION

Any reserved stay is a billable stay, even if the owner picks up his animal up in advance of the planned schedule.